01Who We Are
This website, www.renardservices.com, is operated by Renard Services Private Limited ("Renard Services", "we", "us" or "our"), with its registered office at 205, Second Floor, Brij Anukampa, C-Scheme, Jaipur, Rajasthan, India.
We provide Digital Signature Certificates (DSC), trademark registration, ISO certification and related professional services. This Privacy Policy explains how we handle your personal information when you visit our website, contact us, or use our services.
We follow applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent it is in force.
02Information We Collect
Information you give us
| Type | Examples |
|---|---|
| Contact details | Name, mobile number, email address, city and postal address. |
| Identity & KYC documents | PAN, Aadhaar (or other proof of identity and address), photograph and, where required, video or mobile verification for DSC applications. |
| Business information | Company or firm name, GSTIN, IEC (for DGFT certificates), incorporation documents, authorisation letters, brand names, logos and details needed for trademark or ISO applications. |
| Payment details | Billing name, invoice details and transaction references. Card and bank details are processed by our payment partners; we do not store full card numbers. |
| Enquiries & job applications | Anything you send through our contact, quote or careers forms, by email, phone or WhatsApp. |
Information collected automatically
- Device and browser information, IP address, and pages visited on our website.
- Cookies and similar technologies, as explained in Section 09.
03How We Use Your Information
- To process applications for Digital Signature Certificates, trademark registration, ISO certification and other services you request.
- To verify your identity as required by Certifying Authorities and government authorities.
- To respond to your enquiries, send quotes and provide customer support.
- To send service updates such as application status, renewal reminders and invoices.
- To send information about our services, but only where you have agreed. You can opt out at any time.
- To review job applications submitted through our careers form.
- To improve our website and services, and to keep them secure.
- To comply with legal, tax, audit and regulatory obligations.
04Consent
By submitting your information through our website or sharing documents with us for a service, you consent to us processing it for the purposes described in this policy. Where the law requires, we will ask for your specific consent, for example before identity verification or marketing communication.
You may withdraw your consent at any time by contacting us (see Section 14). Withdrawing consent will not affect processing already carried out. However, we may not be able to complete a service that depends on that information, such as issuing a DSC.
05Who We Share It With
We do not sell, rent or trade your personal information. We share it only as needed to deliver your service, or when the law requires:
- Licensed Certifying Authorities (licensed by the Controller of Certifying Authorities, India), which verify applicants and issue Digital Signature Certificates.
- Government authorities and portals, such as the Trademark Registry (IP India), MCA, GST, DGFT and income tax portals, when filing on your behalf.
- ISO certification bodies and auditors involved in your certification.
- Service providers who help us operate, such as hosting, email, payment and courier partners. They may use your data only to provide services to us.
- Legal and regulatory requirements: when required by law, court order or a government request, or to protect our rights and prevent fraud.
06Aadhaar & KYC Documents
Identity documents are sensitive, and we treat them that way.
- Aadhaar-based eKYC for DSCs is carried out through the Certifying Authority's authorised systems, in line with UIDAI and CCA guidelines.
- We use KYC documents only for the application you have requested, and not for any other purpose.
- Where possible, we ask for masked Aadhaar (showing only the last four digits).
- Access to KYC documents within our team is limited to staff who need it to process your application.
07How Long We Keep It
We keep personal information only as long as needed to provide the service, meet legal and regulatory requirements (including record-keeping rules that apply to Digital Signature Certificates and tax records), resolve disputes and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.
08How We Protect It
We use reasonable security practices to protect your information from unauthorised access, loss, misuse or alteration. These include:
- Restricted, role-based access to customer documents.
- Secure storage and encrypted transmission where possible.
- Confidentiality obligations for our staff and service providers.
No method of transmission or storage is completely secure. If a personal data breach occurs, we will take prompt steps to contain it and will notify affected users and authorities as required by law.
09Cookies
Our website may use cookies, which are small files stored on your device. They help the site work properly, remember your preferences and help us understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the site may not work as intended without them.
10Your Rights
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before acting on your request.
11Children
Our services are meant for adults and businesses. We do not knowingly collect personal data from children under 18 without verifiable consent from a parent or lawful guardian. If you believe a child has shared information with us, please contact us and we will delete it.
12Third-Party Links
Our website may link to external websites, such as government portals, Certifying Authorities or social media. We are not responsible for their content or privacy practices. Please read their privacy policies before sharing information with them.
13Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or the law. The latest version will always be on this page, with the "Last updated" date at the top. Significant changes will be highlighted on our website.
14Grievance Officer & Contact
If you have any questions, requests or complaints about this policy or how we handle your data, please contact our Grievance Officer:
Grievance OfficerRenard Services Pvt. Ltd.
Phone+91 95495 40099
Address205, Second Floor, Brij Anukampa, C-Scheme, Jaipur, Rajasthan, India
We aim to acknowledge complaints within 48 hours and resolve them within 30 days, or sooner where the law requires.